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Home FAQ

FAQ

Below, we have provided answers to a list of frequently asked questions and concerns of our customers regarding their vehicle transportation needs. Our qualified staff will answer any questions you may have in order to serve you better. We hope the answers below will be informative so you experience with us is pleasant. Shall you have additional questions, do not hesitate to contact us.

Question: Who has to pay taxes and effect payments concerned with a container, which has been seized by the U.S. Customs Service?

Answer: The customer who ordered the transportation service shall be responsible for paying all taxes and charges. The U.S. Customs Service can seize a container the in following cases:

- Inopportune documentation presentation.

- Incorrect data in the documents.

- Any customs inspection.

Question: What are port and clearance charges?

Answer: These are offloading and documentation fees are charged by the destination country. Each country differs.

Question: Will anybody assist me in receiving my vehicle?

Answer: Yes, we have clearing agents at all ports who can assist you or you can do the customs clearance yourself.

Question: Can anybody else pick up the vehicle at the destination port?

Answer: You can appoint any person to pick up the vehicle but you must inform us, so that we can enter their name as the consignee. They will be required to identify themselves and present a Title. You can put consignee information while placing an order or send it to consignee@bidux.com. If not, the customer will be announced as consignee.

Question: Do you provide Marine insurance?

Answer: Yes, we do. Please call or email our offices for details.

Question: Am I able to load my car with personal possessions?

Answer: If you are shipping your vehicle in a shared container, you will be permitted to pack goods into the car. These goods are sent under your own risk and cannot be insured. The customer must provide the invoice for all the personal items shipped with the vehicle in the container. If any items are not mentioned in the invoice, the customer will be responsible for all the charges (fines, storages etc) occurred.

Question: Are you able to guarantee delivery dates?

Answer: Most of the time we are able to give you expected arrival dates. However, sometimes due to customs delays, ships canceling their departures, or in the event of lack of enough freight available for consolidated shipments, delays can occur.

ARRIVAL TIMES ARE NEVER GUARANTEED.

Customers are asked NOT to book air flight tickets according to the estimated vehicle arrival dates. Although we are usually on target, there are no refunds or deductions in price for delays.

Question: Do I pay import duties and taxes?

Answer: Please note that returning citizens or foreign buyers may be subject to import duties and taxes. Each and every country has different laws so we urge you to contact the embassy of the respective country to clarify the matter. We will be available to advise you on some countries.

Question: What level of gas should be left in my tank?

Answer: Please keep your gas tank at 1/4 of a tank or less. For safety, full tanks will be emptied.

Question: What is a custom clearance broker?

Answer: A customs clearance broker is capable of passing your vehicle through the formalities of the country of destination. We suggest you employ their services to make it easier for you. Depending on the country, we can sometimes direct you to the contact information.

Question: On the picture, on arrival to your warehouse, the condition of my vehicle is different from that at an auction. Some parts are missing What should be done?

Answer: Since cases of inconsistency between the vehicle condition declared at sale and that on receiving by the driver have become more frequent, at the purchase of a damaged car you may order an additional fifty-dollars-car-inspection before receiving it at an auction. In case of inconsistency between the vehicle condition before the purchase (on the auction picture) and its condition on receiving by the driver, you may refuse the order, having paid for the abortive delivery (and not losing more). If inspection hasn’t been ordered, and upon vehicle delivery to our warehouse there are distinctions of the vehicle condition at sale visible on the picture (auction pictures are frequently taken six months before the auction held, furthermore huge loaders move the car between parking facilities, frequently administering damages to it ) we disclaim any responsibility for the vehicle condition.

Question: how many days the car car stay in BIDUX warehouse? Should I pay any storage fees?

Answer: 1. THERE IS A $10 PER DAY STORAGE CHARGE FOR ANY VEHICLE KEPT ON THE PREMISES OF BIDUX LLC WAREHOUSE FOR MORE THAN 7 BUSINESS DAYS.

2. THERE IS A 10$ PER DAY STORAGE FOR ANY VEHICLE KEPT ON THE PREMISES OF BIDUX LLC WAREHOUSE FOR MORE THAN 7 BUSINESS DAYS IF THE DESTINATION PORT IS NOT SPECIFIED.

3. THERE IS A 10$ PER DAY STORAGE FOR ANY VEHICLE KEPT ON THE PREMISES OF BIDUX LLC WAREHOUSE FOR MORE THAN 7 BUSINESS DAYS WITHOUT THE TITLE.

4. THERE IS A 10$ PER DAY STORAGE FOR ANY VEHICLE KEPT ON THE PREMISES OF BIDUX LLC WAREHOUSE FOR MORE THAN 7 BUSINESS DAYS WITH NO PAYMENT FOR THE SHIPPING.

Question: Why should I pay processing fees?

Answer: There are additional charges called processing fees for sending documents to the customer with TNT or FEDEX -processing fees.The price depends on the destination country.

Question: Can you take pictures of my car when it delivered to your warehouse?

Answer: Yes, the pictures are made for all the cars delivered to our warehouse.

Question: When the vehicle was delivered to the port of destination it turned out that it had been damaged while the transportation. Who is responsible for this and what you shoud do in this case?

Answer: It's a pity but the companies responsible for unloading a container in the port of destination are independent and we could not take responsibility for their work.To receive any compensation for demages that could be made while the transportation or while the car is being transferred or unshippiedwe recommend you to insure your vehicles. You can order the insurance when you place the order for the transportation. The cost of the insurance is 1,2 % from the the cost of the insurance of the vehicle. If the vehicle is not insured a client take all the responsibilities himself.


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